Privacy Policy

Last updated: 12 October 2026

Who we are

CTC Customs, De Zodde 4, 1231 MB Loosdrecht, the Netherlands (Chamber of Commerce no. 87131846, VAT NL004363071B71) is responsible for the processing of personal data as described in this privacy statement.

Contact: info@ctccustoms.nl · +31 6 34038721

What data we process and why

  • Contact form and e-mail – name, e-mail address, phone number, your message and any vehicle details you provide. Purpose: answering your question and preparing a quote. Legal basis: pre-contractual steps and our legitimate interest.
  • Webshop account – name, e-mail address, password (stored encrypted) and address details. Purpose: managing your account and processing orders. Legal basis: contract.
  • Orders – name, address, e-mail address, phone number, ordered products, payment and invoice details. Purpose: fulfilling and invoicing your order. Legal basis: contract and legal obligation.
  • Back-in-stock notifications – e-mail address and product. Purpose: letting you know when a product is available again. Legal basis: consent.
  • CTC Dash fit enquiries and configurator – name, e-mail address, vehicle details and selected options. Purpose: checking fitment and preparing a quote. Legal basis: pre-contractual steps.
  • Work in our workshop – name, address, contact details, vehicle details (including registration and VIN/chassis number), work carried out and photos of the vehicle. Purpose: carrying out the job, administration and invoicing. Legal basis: contract and legal obligation.
  • Website statistics – pseudonymised usage data via Google Analytics, only with your consent. Purpose: improving the website. Legal basis: consent.
  • Form security – technical data about your browser and device (such as IP address and browser characteristics) via Cloudflare Turnstile, when you log in, create an account, reset your password, check out or use a contact form. Turnstile does not read what you type into the form. Purpose: preventing spam, bots and abuse. Legal basis: legitimate interest.

We do not use automated decision-making, we do not send newsletters or marketing e-mails, and we never sell your data.

Vehicle photos

We only publish photos of customer projects with the owner’s permission, and make registration plates and personal details unrecognisable where needed.

Who we share data with

We only share data where necessary, with:

  • e-Boekhouden.nl – accounting software;
  • our bookkeeper – financial administration and tax filings;
  • our own customer and workshop system – management of customers, vehicles and jobs;
  • Mijndomein – website hosting and e-mail;
  • Cloudflare – Turnstile form security;
  • Google – Analytics (only with consent), Google Maps and Google Fonts.

Where required, we have a data processing agreement in place. Some of these services (Google, Cloudflare) may process data outside the European Union, under safeguards approved by the European Commission (EU-US Data Privacy Framework or standard contractual clauses).

Cookies

We use functional cookies that are required for the website and the shopping cart. Analytics and other cookies are only placed with your consent. See our Cookie Policy; you can change your choice there at any time.

How long we keep your data

  • Invoices, orders, work orders and the related customer details: 7 years after the end of the financial year (legal obligation under Dutch tax law).
  • Contact enquiries and fit enquiries that do not lead to an order: 1 year.
  • Webshop accounts: until you close your account, or after 3 years of inactivity.
  • Back-in-stock notifications: until the notification has been sent or you unsubscribe.
  • Internal vehicle photos: as long as the project file is kept.
  • Analytics data: at most 14 months.

Security

We take appropriate technical and organisational measures to protect your data, including an encrypted connection (HTTPS), bot protection on our forms, restricted access and secured accounts.

Your rights

You have the right to access, rectify and erase your data, to restrict or object to its processing and to data portability. You can withdraw your consent at any time. Send your request to info@ctccustoms.nl; we will respond within one month. Data we are legally required to keep, such as invoices, cannot be deleted earlier.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

Changes

We may update this privacy statement. The latest version is always available on this page.

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